je999's Privacy Policy
Protecting your personal information is our top priority. This policy details how je999 collects, uses, and safeguards your data — and the commitment behind it.
This privacy policy applies to all users of the je999 platform. By using this site, you agree to the terms of this policy. Please read the full policy carefully.
Introduction & Scope
je999 is a trusted online gaming platform serving users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This policy aims to keep you fully informed about how we collect and process data, with complete transparency.
This privacy policy applies to the je999 website (https://je999.bar), the mobile version, and any services related to our platform. When you register, log in, or use any of our services, you consent to the processing of your information in accordance with this policy.
We may update this policy from time to time. For any significant changes, we will notify you by email or through a clear notice on the platform. Continued use of the site after an update means you accept the revised policy.
What Information We Collect
Personal Identity Information
The following information is collected for account registration and management:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details (for identity verification)
- Address details
Financial & Transaction Information
Collected for secure payment processing:
- Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Payment method details
Gaming Activity Information
Collected for platform improvement and security:
- Game history and results
- Bet amounts and types
- Bonus usage records
- Session duration and activity
Technical & Device Information
For site security and improving user experience:
- IP address and location (country level)
- Browser type and version
- Device information and operating system
- Cookies and session data
- Traffic source and navigation patterns
Purpose of Information Use
je999 uses your information only for legitimate and specific purposes. We use your information for the following reasons:
Account Management: To create, verify, and secure your account and to ensure login access.
Payment Processing: To complete secure financial transactions via bKash, Nagad, Rocket, and Upay.
Security & Fraud Prevention: To detect suspicious activity and protect account security.
Customer Support: To resolve issues and provide assistance via 24/7 live chat and email.
Platform Improvement: To continuously enhance the gaming experience and site functionality through data analysis.
Responsible Gaming: To identify excessive gaming patterns and provide support to users.
Cookies & Tracking Technology
je999 uses cookies for the smooth operation of the site, to improve user experience, and to maintain site security. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for the site to function properly. They maintain login sessions, security tokens, and necessary functionality. Without these cookies, the site will not operate correctly.
Functional Cookies
These cookies remember your preferences, such as language selection and display settings. They ensure a personalised experience and provide the same experience each time you log in.
Analytics Cookies
These cookies help analyse patterns of site usage — how many users visit a page and how long they stay. This information is used to improve the site. The data is aggregated and not personally identifiable.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.
Information Sharing & Third Parties
je999 never sells your personal information to third parties. However, sharing limited information with certain trusted partners may be necessary to provide services:
Payment Service Providers
Only the necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay. These organisations follow their own privacy policies and are committed to keeping your information secure.
Technology & Security Partners
We work with trusted technology partners to ensure site security, detect fraud, and maintain platform functionality. They operate under strict data protection agreements.
Legal Obligations
Required information may be provided in response to a lawful request from law enforcement agencies or competent authorities. In such cases, we always follow applicable law and share only the minimum information necessary.
What We Never Do
We never sell your information to third parties for advertising purposes, never share it for marketing purposes without your consent, and never provide it to any party outside of our agreements.
Information Security Measures
je999 follows internationally recognised technical and organisational measures to protect your information:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, ensuring banking-level security.
Firewall Protection
Advanced firewall systems keep the platform secure by preventing unauthorised access and cyber attacks.
Identity Verification
Two-factor authentication keeps your account protected from unauthorised logins.
Regular Audits
Our security measures are regularly reviewed and updated to ensure the highest level of protection.
No digital system is 100% secure. We therefore ask you to keep your password confidential, use a strong password, and immediately report any suspicious activity to our customer support.
Data Retention Period
je999 does not retain your information longer than necessary. Retention periods depend on the type and purpose of the information:
- Account Information: For as long as the account is active and for a defined period after closure to meet legal obligations.
- Transaction Records: May be retained for an extended period for financial regulation and audit purposes.
- Gaming History: For as long as the account is active and for the period necessary to resolve disputes.
- Communication Records: For an appropriate period to improve customer service and resolve disputes.
- Cookies & Session Data: Automatically deleted at the end of a session or after a set period.
If you request account closure, we will delete your personal information as quickly as possible, although some information may be retained for a defined period due to legal obligations.
Your Rights & Controls
As a je999 user, you have the following rights regarding your personal information:
Right to Access
You can request at any time to find out what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is inaccurate or incomplete, you can contact us to have it corrected.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. Where there are no legal obligations or ongoing disputes, we will complete this as quickly as possible.
Right to Object to Processing
You can object to marketing communications or other specific types of processing, and we will act accordingly.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
To exercise these rights, contact us by email at [email protected] or directly via 24/7 live chat. We will always aim to respond as quickly as possible.
Protection of Minors
je999 provides services only to users aged 21 and above. We do not knowingly collect or process information from any minor.
We verify age at the time of account registration. If any account is suspected to belong to a minor, that account is immediately closed and all associated information is deleted.
If you become aware that a minor has created an account on je999, please contact us immediately at [email protected].
Policy Changes & Updates
je999 may update this privacy policy from time to time. Revisions may be made due to service improvements, the addition of new features, or changes in law.
If significant changes are made, we will send a notice to your registered email or display a clear notification on the platform. The date of any change will always be shown at the top of the page as "Last Updated".
We encourage you to visit this page regularly to stay informed about updates. Continued use of the site after a notice means you accept the revised policy.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please contact us. The je999 support team is available 24/7 in Bengali and English.
24/7 instant support
Available in Bengali and English
Quick Response Commitment: We process any privacy-related request you submit as quickly as possible. For complex requests, we will keep you updated at every step.